Outerbound's Help Center



Can I change or cancel my order?

When will my order ship?

Can I include a gift receipt with my order?

Do you offer gift wrapping?

How do I use a promo/coupon code?


How do I track my order?

What carriers do you use?

What countries do you ship to?

Will I have to pay customs on an international order?

Tracking shows as delivered, but I don’t have my package, what do I do?


How do I make a return?

Can I exchange for a different size?

How long will it take to receive my refund?

What is your return policy?

I received a damaged, defective or incorrect item, what do I do?


What size am I?

Can I be notified when an item is back in stock?

Do you offer a warranty on your products?

What items are excluded from discounts/promo codes/discount codes?